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REAP Rewards Program by REM Enterprise Solutions

 

REMOTE – ENTERPRISE Application – ADMINISTRATION – PROVIDER

 

Reap the full benefits of your application. This remote managed service is unique in the industry. Please contact us for a quote on the customized REAP Rewards Program service that will save you money and streamline your business.

 

 

 

Remote

You give us access and we maintain your application with our staff and expertise. We provide the trained personnel so you don’t have to. Instead of devoting a full or part time individual who has conflicting priorities, we devote ourselves to the day to day health of your application.

Enterprise  Application

We make sure your application is up and running to provide the continuity you deserve to grow your business. We are on call and available to you whenever you need us. This cuts the costs of administrating the application as well as reaping the benefits of greater uptime. We are experts with the customized applications and with out-of-the-box solutions.

Administration

Simply enter a problem ticket into our web based system and we will handle the issue. Our experts have experience in BMC's Remedy, IBM Tivoli (formerly Maximo), Cherwell, and LANDesk. We offer turn-around times that fit your needs and the resources to handle your issues quickly and efficiently.

Provider

We have three customizable levels of REAP Programs to suit your business.  Below are examples of the customizable service levels we provide.

 

Platinum

Our top level of support is designed for maximum coverage. We will respond to you within 30 minutes and guarantee minimum business downtime per month.

Gold

Our gold level is our most popular level providing a level of coverage that meets the needs of most businesses.  We will respond to you within 1 hour and we guarantee no more than 4 business hours of full application downtime per month.

Silver

Our silver level is more economical. Our experts are available to assure you the service you require at a price you can afford.

 
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